These are the most frequently asked questions about our snow removal services.
We only provide service to driveways that are made up of a solid surface such as asphalt, concrete, and interlock pavers. We do not provide service for driveways made up of grass, sand, or aggregates.
We do our absolute best to clear your driveway as soon as possible. However, we cannot predict the snow – the later it starts, the later we start; there is no set start time each day. Our start time depends on when the snow began accumulating, the current conditions, and weather predictions for the day.
We dispatch if we receive 5cm (~2”) of snow or more. This will roll over to the next snow fall event if minimum has not been reached. For example, if Monday we receive 2cm and Tuesday we receive 3cm, we will dipatch Tuesday after the snow fall has concluded as the total amount has reached 5cm.
Yes, in the event that the plow goes by after we have already cleared your driveway, we will be back as quickly as possible after we finish our first pass for all our clients.
No, due to the corrosive nature of salt, liability issues, and logistical issues, we do not apply ice melt to driveways. Therefore in the event of freezing rain events, or freeze and thaw cycles, it is the homeowner’s responsibility to apply any necessary abrasives.
If you expect to have a car on the driveway when we arrive we recommend that you make sure to place it as close to the top and side of the driveway as possible to allow the operator maximum accessibility, or to move it onto the street if possible. If not, we will do our very best to clear the driveway as much as possible around the car.
Our blower is equipped with plastic edges, and these plastic edges are what makes contact with your driveway, not metal. Because of this, the risk of damage to your driveway from our machinery is basically non-existent.