Frequently Asked Questions

We currently only serve a small area of the east end of Wasaga Beach, south of the Nottawasaga River, between Silver Birch Ave and Zoo Park Rd.

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We service driveways with a solid surface — asphalt, concrete, and interlock pavers. We do not service driveways made of grass, sand, or any aggregate surface.

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No, we are no longer offering hand shoveling of any porch, steps, or walkway. However, we will continue clearing the snow in front of your garage door by hand as part of our driveway clearing.

We dispatch when there is 5cm (~2") of accumulation or more, with no further snowfall forecast in the next 24 hours. Accumulation rolls over — if 2cm falls Monday and 3cm falls Tuesday, we dispatch after Tuesday's snowfall concludes.

We make every effort to clear your driveway within 12 hours of a snowfall event completing. For very large storms (25cm+), this window may extend. You'll receive real-time updates and an estimated arrival time through your client portal.

Yes. If the town plow passes after we've already cleared your driveway, we return to clear the windrow as quickly as possible after completing our first pass for all clients.

We do not dispatch on December 24th or 25th. If snow falls on either day, we will begin clearing on December 26th.

Generally, no. If your driveway hasn't been cleared all season and has multiple feet of icy snow built up, we won't risk damaging our machinery to clear it. Also, our service is built around full-season contracts, which keep us busy enough.

Very unlikely. Our Kubota X1100C RTV uses a 66" blower with plastic edges — not metal — where contact is made with your driveway. This virtually eliminates the risk of damage to asphalt, interlock, or concrete.

No. Due to the corrosive nature of salt, liability considerations, and logistical constraints, we do not apply ice melt or sand to any surface. During freezing rain or freeze/thaw cycles, applying traction products is the homeowner's responsibility.

Please park as close to the top and side of the driveway as possible, or move it to the street if you can. We'll do our best to clear around it, but an obstructed driveway may result in a partial clear.

After signing up you'll get access to our Client Portal, where you can see our equipment's real-time location on a live map and review a complete history throughout any snow event.

You can opt in to receive automated SMS or email alerts notifying you when we are approximately 15 minutes from your property, and again when we have finished clearing. Managed through your Client Portal preferences.